Disney Keynote Speaker game day

Mickey Mouse and Pluto greeting card
i challenge you to look at this and not smile.

11 Things to know about Jeff’s Disney Customer Service Keynote …

  1. Have fun
  2. .think .differently
  3. Lean into discomfort
  4. Spoken to over one-million people
  5. 2,000 speeches
  6. Recording strictly prohibited
  7. Intensely focused
  8. Wonderfully wacky
  9. Jeans, running shoes
  10. Collared shirt or tee shirt
  11. Four brilliant insights
  12. 72-hour challenge

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Content Page

.think .differently

When you change what you see, what you see changes.

Satisfaction is dangerous.

What the…

archery target bullseye

The harsh reality with Customer Service is this: Satisfaction is NOT the goal!

Jeff’s unique approach to every leadership excellence, employee engagement, customer service, brand loyalty, creativity and innovation challenge is two things: Simple. Powerful.

Jeff’s five organizational pillars are straight-forward, yet commonly under-developed in most companies. His 19 architectural blueprints contain the secret Disney DNA that only Jeff has deconstructed, reconstructed, and polished into a one-of-a-kind package, designed to deliver competitive immunity.

Jeff’s Disney Keynote Speeches: Note the Organizational Vibrancy framework: five common-sense pillars and 19 cultural blueprints (the basics). Simple. Powerful.

  • LEAD Like You Mean It: Four World Class Leadership Basics
  • ENGAGE Like You Mean It: Four World Class Employee Basics
  • SERVE Like You Mean It: Four World Class Customer Basics
  • BRAND Like You Mean It: Three World Class Loyalty Basics
  • IMPROVE Like You Mean It: Four World Class Creativity Basics

Does Jeff’s content work for everyone? Yes. Name a company that doesn’t dream about all five Organizational Vibrancy pillars:

Leadership Excellence

Employee Engagement

Customer Service

Brand Loyalty

Creativity & Innovation

How do Jeff’s architectural blueprints work? Using Jeff’s signature Disney Customer Service keynote speech content, picture this…Customer Service has four blueprints: The Bullseye, 360-Analysis, Unifying Goal, and Decision Tree. This four-blueprint architecture establishes the (1) supreme Goal, (2) provides unlimited Tools to hit it, (3) gives everyone a compelling Reason to, and (4) provides a prioritized decision framework to deliver it with world-class Consistency.

All five pillars have unique, simple, powerful blueprints, totaling 19.

.think .differently

Disney Keynote Speaker Jeff Noel
Satisfaction is dangerous. Hitting the target is not the goal. The bullseye is the goal. World-class means every employee willingly, and consistently, hits the bullseye. Remember, you hire, train, and pay your employees to deliver customer satisfaction. They do not get paid less for not going above and beyond, nor do you pay them more for going above and beyond. Satisfaction is all you pay for.

Concerned that Disney messages may not translate? Jeff’s industry-neutral organizational pillars and proprietary architectural blueprints resonate with every level employee. Plus, Jeff’s trademark audience engagement toolkit ensures no one has a reason nor a chance to ‘check their phone’.

How do Jeff’s Keynote speeches work? Kinda like Magic, actually. Like Walt Disney, Jeff aims for perfection and settles for excellence in everything he does. Jeff aligns with and is inspired by clients who do the same. Anything less bores him. This is great news for the exceptionally motivated Executive. Think of Jeff like a famous scientific researcher and inventor, minus the fame. Imagine a world-renowned Disney expert who teaches others how to envision, design, build – and have fun in – the perfect an excellent company culture. 

From 2,000 speech deliveries to over one-million business leaders globally, Jeff knows the slam-dunk blend of content, activity, and timing.

After your keynote, none of your employees need to wait for Leadership, HR, or Finance approval to transform the way they serve others. You can wisely and intentionally formalize your entire Customer Service culture, but if you don’t, your leadership and service superstars will automatically level up because Jeff’s content is two things: powerful, simple.

three speech objectives
Jeff’s time-tested speech objectives.

Finally, can you talk about Jeff’s signature 72-hour challenge? Yes. Every speech concludes with a personal challenge for each participant to ‘do something great’ using one of Jeff’s simple, key, repeatable messages – within 72-hours after the Keynote.

[email protected] To schedule call with Jeff. He’ll reply same day.

Reminder. Jeff intentionally keeps this site simple, mobile-first friendly, content-protective, and big picture…and if you need or want a little more…FAQs page is here (link intentionally disabled).

Updated: Jan. 27, 2022

•  •  •  •  •

This website is about our BODY. To read today’s post about our SPIRIT, click here.

.think .differently about staying motivated

Disney culture expert jungle jeff
True. Finally.


Like i always say about exercise:

Find a millions ways to stay motivated.

Now i’m also saying it about the new website under construction:

Find a million ways to tell a clear, concise, and compelling story.




On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.


This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.


Lane 8 Blog from Hartford, CT

Lane 8 Blog from Hartford, CT.

I’m co-facilitating a two-day professional development program, for a regional financial services company, here in Hartford.

Life on the road can be very hard work, at least that’s what I’ve found to be true.

After standing all day teaching, my feet were sore and my body was spent from the “emotional labor” expended to do an excellent job in the classroom.

I took the day off from training, took 800 mg of Advil, iced my left foot, and then fell asleep early.

Sometimes the journey to become world class isn’t what you might think it is.

And yet, the journey continues.  

As with any noble goal, we can’t give up.

Carpe diem, jeff noel  🙂

Masters Track and Lane 8?

Yesterday, I had such a busy morning, I couldn’t find time to run, before taking our son to school on the way to the airport.

After my arrival at Hartford, Connecticut, I had the chance to do an easy 35 minute run.

Some left heel pain right away, so I jogged backwards for a couple minutes and that helped.  It usually does.  Not much pain while running.  Afterwards, during the evening, my foot was sore.

And so it goes.

Hope this doesn’t sound like complaining, because complaining is the opposite of my intent.

It’s meant to be a reality check, to the difficulties in this microcosm of life.

I’ve been thinking about this a lot lately.  Primarily because I need to purchase the plane ticket soon.

Using the creative approaches to challenges, I quickly thought of a “PLAN B”.

Enter the 1,500 meters.

Once I’m warmed up, I can run a very decent mile pace.  Which is why the 1,500 would be a good back up.

It is still unknown if I can get up on my toes, and shift into overdrive for some serious acceleration (for a 50-year old).  🙂

I emailed, and then spoke to, the USATF representative and had the 1,500 added to my 2009 Master’s World Championships profile.

I’ve run a near All-American standard of excellence time, and by August, should be an unlikely long shot to do well for Team USA.

It’s amazing the confidence and reassurance one can gain with a Plan B.

Plan B or not, hope you have a GREAT and Healthy day.  Carpe diem, jeff noel 🙂