Buzz Worthy? – Page 8 – Disney Employee Engagement Speaker

Three questions

CHI Health Arena and Convention Center — The bridge should be heated.

11-second video: 8:30 AM. My first “morning” in Omaha.

Three questions to possibly be the first thing i say tomorrow to kick off the Disney customer service Keynote speech.

Have been planning for months, since we signed the contract, to start the way i have always started since May 2023.

But just now lying in bed across from the conference arena, it hit me that perhaps three questions might have even more impact to gain the audience’s attention immediately.

What is the supreme goal of every customer interaction?
Are there free, fun, unlimited resources to reach that goal?
Is there a clear, concise, and compelling reason to do this all day, everyday, for your entire career?

Here’s round two of the same three questions. Writing them out helps me visualize these being the first words out of my mouth.

What is the supreme goal of every customer interaction?
How do you reach it?
How do you do it for a lifetime?
Are employees your customers too?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Who’s in charge?

disney customer service keynote speaker — Disney Customer Service Keynote Speaker. Yeah, that’s me.

Who’s the unquestionable leader? Period. The visionary. The tie-breaker, if necessary. The one in the driver’s seat. The one who controls the temperature in the ~~room~~ bus.

The one who inspires even you, the CEO.

Who is it?

Why did you pick them?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

In Disney’s body

Disney leaders at a January 2025 reunion — L-R: me, Kevin, Tracy, Laura, Kathy. Kathy, Laura and i worked as mid-1980’s Disney’s Contemporary Resort Front Desk Leads.

Pictured above, coincidently, are four people i worked with before joining Disney Institute in 1999.

Kevin, with his back to us, was the Resort Operations Area Manager when i was on DLDP at Disney’s Village Resort (DVR) in 1987. Kevin rose to a Resort Vice President.

He ran leadership meetings more efficiently and effectively than anyone i ever encountered at Disney.

By the way, DVR later became Disney Institute, and then (and now) Disney’s Saratoga Springs Vacation Club.

Didn’t think of this until trying to theme this post to ‘body’…no one asked me (and i never expected anyone to) if i am still bicycling. Cheryl and i had one car, two jobs with different schedules, and we lived 30 miles from Disney’s Contemporary Resort. We also had two nice bicycles. i rode one of them to work for several years. We eventually bought a second car.

Final note: Mentioned in the second paragraph, DLDP stood for Disney’s Leadership Development Program. It later changed to DMDP, Disney’s Management Development Program.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Walking a lot is rare

Apple Watch fitness app — Awesome workout yesterday. Felt physically vibrant in a way i haven’t in the past 15 months — since the first retina tear.

Yesterday, felt stronger and more physically conditioned than i have in 15 months.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

.blog .differently

WordPress blogging dashboard — Note the bottom-center numbers. Multiply that by five. Easy to calculate 30,000+ blog posts written. It was only supposed to be 500.

Today is a physical rest day because it’s Saturday.

Yet while i’m taking it easy indoors, there’s been some heavy-lifting mentally on how to manage blogging in Glacier this year.

And to that end, have been “exercising” Disney creativity, and thinking about blogging differently than i have for the past 15 years.

It’s an understatement to say i’ve been working hard on this “change”.

The biggest driver is to find a good reason not to stop blogging.

There, i said it.

Revisiting the notion to stop writing five daily, differently-themed blog posts.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.