Tag: travel

June 10, body

Snow and corner house in Allentown, PA
Snow and corner house in Allentown, PA. Cheryl’s mom was born in this house and lived in it her entire life. She was 92 when she sold it and then moved to Senior Housing. The front room in this photo – all i’ve ever known as the living room – was once a one-room corner grocery store for the local community.

Drove Cheryl to the airport a few days ago.

The airline we’re using only flies Orlando to Allentown twice a week.

i’ll be flying up the second day they fly this week.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Now that you’ve officially retired, body

disney keynote speaker Jeff Noel at hotel conference ballroom
The AV check, March 8, 2026. A Sunday.

Now, i’m officially retired not only from Disney in 2014, but also from my own personal business for the past 12 years.

Cheryl and i spent today (a Sunday) finalizing travel plans.

A rest day from exercising today, we poured our creative mental, spiritual, and organizational energy into committing to Europe and the Northeast United States.

Ps. This Summer’s Glacier trip has been locked and loaded for a year. “Only” a month in 2026.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

i’m going to Walt Disney World, body

Two presenters on a stage
April and Richard were hand-picked to be the Emcees. The company/client is completely focused on Disney being this year’s example.

Didn’t get to walk today.

Actually, my feet could use a rest from all the standing yesterday.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Game day, body

conference breakout room sign
Three sessions: C-Suite, CX project team, 400 top global leaders. Picture here is the 10AM setting.

Tweaking yesterday’s three questions:

  1. What’s the goal?
  2. How do you do it?
  3. Why should you do it?

Note: Number 3 context–for your entire career. Every day. All day.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Three questions

CHI Health Arena and Convention Center
The bridge should be heated.
11-second video: 8:30 AM. My first “morning” in Omaha.

Three questions to possibly be the first thing i say tomorrow to kick off the Disney customer service Keynote speech.

Have been planning for months, since we signed the contract, to start the way i have always started since May 2023.

But just now lying in bed across from the conference arena, it hit me that perhaps three questions might have even more impact to gain the audience’s attention immediately.

  1. What is the supreme goal of every customer interaction?
  2. Are there free, fun, unlimited resources to reach that goal?
  3. Is there a clear, concise, and compelling reason to do this all day, everyday, for your entire career?

Here’s round two of the same three questions. Writing them out helps me visualize these being the first words out of my mouth.

  1. What is the supreme goal of every customer interaction?
  2. How do you reach it?
  3. How do you do it for a lifetime?
  4. Are employees your customers too?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.