Three questions to possibly be the first thing i say tomorrow to kick off the Disney customer service Keynote speech.
Have been planning for months, since we signed the contract, to start the way i have always started since May 2023.
But just now lying in bed across from the conference arena, it hit me that perhaps three questions might have even more impact to gain the audience’s attention immediately.
- What is the supreme goal of every customer interaction?
- Are there free, fun, unlimited resources to reach that goal?
- Is there a clear, concise, and compelling reason to do this all day, everyday, for your entire career?
Here’s round two of the same three questions. Writing them out helps me visualize these being the first words out of my mouth.
- What is the supreme goal of every customer interaction?
- How do you reach it?
- How do you do it for a lifetime?
- Are employees your customers too?
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