Creative prep.
Creative practicing.
Practicing my Disney Customer Service Keynote speech while i walk.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Disney Employee Engagement Speaker
Five daily blogs about life's 5 big choices on five different sites.
Creative prep.
Creative practicing.
Practicing my Disney Customer Service Keynote speech while i walk.
• • • • •
This website is about our BODY. To read today’s post about our SPIRIT, click here.
Disney.
Everyday.
Transferring Disney’s best business insights to my personal life started in 1999 when i started teaching Disney insights to outsiders through Disney Institute.
When i started Disney Institute in 1999, i also started exercising again. Having just come off a 15-year Disney Resort Operations career, i had a quiet, desperate need to become healthier.
Disney Hospitality easily consumes young and blindly ambitious go-getters.
But while teaching outsiders the Disney Way, i learned things (insights) i didn’t even know i knew.
Technically, i didn’t need to ‘know them’ because what mattered most was that i habitually did them, without thinking about doing them. i then began a decades-long personal transformation to make health habits something i did without thinking about it.
So yeah, Disney, everyday.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.

To drive to Disney Springs is so easy.
Cheryl did it for over three decades.
First, driving to the Disney Casting Building. Cheryl was the 1989 Opening Team, General Employment Interviewer team leader. She led that team for 10 years.
Second, Disney HQ (before Team Disney was built), at Disney’s Sun Trust Bank Building. She spent two and a half decades there.
Cheryl ultimately became the Director of Labor Relations.
First, this is an (Disney) Executive position.
Second, being an executive at Disney is two-fold: First, a highly-intense position that to outsider’s would be an executive position, but at Disney it was not. Second, a bona-fide Disney Executive that came with specific responsibilities, perks, and bonuses that heretofore did not exist in previous (lower) level positions.
For outsiders, this is roughly one of only 200 positions out of 70,000 Cast Members.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Disney Institute facilitator reunion planned a few weeks ago for today, December 26, 2025.
Decided to walk.
Olivia’s is around seven miles from home.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.

At Disney, we over-focus on the same things others under-focus on or ignore.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.