Saying goodbye to Disney

Saying goodbye to Disney was my first big goodbye.

It was also the most intentional and thoughtful.

Planned six years in advance.

Took my time orchestrating the metamorphosis.

Two years before goodbye, buyer’s remorse hit me hard for a year. What if this is a mistake?

Got through that tough year (2013) and the sixth year (2014) of “goodbye Disney prep” was the best of all my 32 years at Disney.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Keep .thinking .differently

Disney Cast Member only sign
Over-focused on the “Keep Out” message.

When people ask me how many Cast Members work at Disney, i reply, “On a good day, about half.”

Ps. That was a joke.

Insight: Thinking differently is what made the above ‘keep out’ sign kinda fun, and certainly not intimidating.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Got pulled over

Apple Watch fitness app
Roughly five mile bike ride one way. Photo: Crosswalk to Magic Kingdom.

Bicycled from home to Magic Kingdom.

Parked the bike where i always do.

Caught the eye of Sherry from Disney Security.

It’s her duty to ask questions when she sees anything that doesn’t seem normal. She asked, “Are you a working Cast Member?”

We had a nice conversation. She took my employee ID number (which i support). She let me go on about my day.

Note: Asked her if she knows Greg at the Contemporary-to-MK security bag check. She does. Asked if she knows Amy and Alonzo at DU Security. She does. Told her i just spoke to Amy. Sometimes, a big place can feel like Family, even as a Disney retiree.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Who’s in charge?

disney customer service keynote speaker
Disney Customer Service Keynote Speaker. Yeah, that’s me.

Who’s the unquestionable leader? Period. The visionary. The tie-breaker, if necessary. The one in the driver’s seat. The one who controls the temperature in the room bus.

The one who inspires even you, the CEO.

Who is it?

Why did you pick them?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

In Disney’s body

Disney leaders at a January 2025 reunion
L-R: me, Kevin, Tracy, Laura, Kathy. Kathy, Laura and i worked as mid-1980’s Disney’s Contemporary Resort Front Desk Leads.

Pictured above, coincidently, are four people i worked with before joining Disney Institute in 1999.

Kevin, with his back to us, was the Resort Operations Area Manager when i was on DLDP at Disney’s Village Resort (DVR) in 1987. Kevin rose to a Resort Vice President.

He ran leadership meetings more efficiently and effectively than anyone i ever encountered at Disney.

By the way, DVR later became Disney Institute, and then (and now) Disney’s Saratoga Springs Vacation Club.

Didn’t think of this until trying to theme this post to ‘body’…no one asked me (and i never expected anyone to) if i am still bicycling. Cheryl and i had one car, two jobs with different schedules, and we lived 30 miles from Disney’s Contemporary Resort. We also had two nice bicycles. i rode one of them to work for several years. We eventually bought a second car.

Final note: Mentioned in the second paragraph, DLDP stood for Disney’s Leadership Development Program. It later changed to DMDP, Disney’s Management Development Program.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.