Tag: speaking

i’m going to Walt Disney World, body

Two presenters on a stage
April and Richard were hand-picked to be the Emcees. The company/client is completely focused on Disney being this year’s example.

Didn’t get to walk today.

Actually, my feet could use a rest from all the standing yesterday.

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Game day, body

conference breakout room sign
Three sessions: C-Suite, CX project team, 400 top global leaders. Picture here is the 10AM setting.

Tweaking yesterday’s three questions:

  1. What’s the goal?
  2. How do you do it?
  3. Why should you do it?

Note: Number 3 context–for your entire career. Every day. All day.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Three questions

CHI Health Arena and Convention Center
The bridge should be heated.
11-second video: 8:30 AM. My first “morning” in Omaha.

Three questions to possibly be the first thing i say tomorrow to kick off the Disney customer service Keynote speech.

Have been planning for months, since we signed the contract, to start the way i have always started since May 2023.

But just now lying in bed across from the conference arena, it hit me that perhaps three questions might have even more impact to gain the audience’s attention immediately.

  1. What is the supreme goal of every customer interaction?
  2. Are there free, fun, unlimited resources to reach that goal?
  3. Is there a clear, concise, and compelling reason to do this all day, everyday, for your entire career?

Here’s round two of the same three questions. Writing them out helps me visualize these being the first words out of my mouth.

  1. What is the supreme goal of every customer interaction?
  2. How do you reach it?
  3. How do you do it for a lifetime?
  4. Are employees your customers too?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Hybrid Disney Keynote products

two men bicycling
Once, a client asked me to attend a multi-day site visit. My only role was to observe the team dynamics and offer some discussion guidance. To avoid scope creep, agreed to it, for a consultant fee. Spent a lot of time together, including biking around SCAD (Savanah College of Art & Design).

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

It happens sometimes

Disney Keynote Speaker Jeff Noel
A predominantly white, middle-aged, male audience stereotypically presents a wonderful challenge to get and hold their interest.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.