Disney Employee Engagement Speaker
Five daily blogs about life's 5 big choices on five different sites.
Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
Next is the Disney Compass:
Needs, Wants, Stereotypes, and Emotions.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Who’s the unquestionable leader? Period. The visionary. The tie-breaker, if necessary. The one in the driver’s seat. The one who controls the temperature in the room bus.
The one who inspires even you, the CEO.
Who is it?
Why did you pick them?
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Grew up near Gettysburg, Pennsylvania.
First through fifth grade.
Lincoln Highway.
Not a history nor civil war fan. At all.
But Walt loved Abraham Lincoln.
Hall of Presidents had one audio-animatronic that was the iPhone of audio-animatronics.
And then there was Abe’s chief of staff, a church going man…
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Driving in %.
No one thinks about this uncomfortable reality.
Greet 20.
Task vs purpose.
No one thinks about this additional uncomfortable reality.
North.
As insane as it sounds, no one is thinking about this third uncomfortable reality.
The goal is simple, from Day One, top priority.
Make people happy.
Can’t be anything but 100%
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
The sure-fire way to exceed customer expectations is to go the extra ______.
Everyone knows this.
But it’s a flawed concept. Seriously.
i did a TED Talk in Kuwait to educate the world about why it’s flawed and what to do instead.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.