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Three questions

CHI Health Arena and Convention Center
The bridge should be heated.
11-second video: 8:30 AM. My first “morning” in Omaha.

Three questions to possibly be the first thing i say tomorrow to kick off the Disney customer service Keynote speech.

Have been planning for months, since we signed the contract, to start the way i have always started since May 2023.

But just now lying in bed across from the conference arena, it hit me that perhaps three questions might have even more impact to gain the audience’s attention immediately.

  1. What is the supreme goal of every customer interaction?
  2. Are there free, fun, unlimited resources to reach that goal?
  3. Is there a clear, concise, and compelling reason to do this all day, everyday, for your entire career?

Here’s round two of the same three questions. Writing them out helps me visualize these being the first words out of my mouth.

  1. What is the supreme goal of every customer interaction?
  2. How do you reach it?
  3. How do you do it for a lifetime?
  4. Are employees your customers too?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Over-focused travel, body

Texts from airline
Walked a few miles in Atlanta airport getting to Gate D12 and then back again to C34 due to gate change. Note: Decent turbulence while trying to circle in red with my finger on the phone.

Intentionally wearing running shoes that allow double duty. Walking, obviously. And also keynote speaking.

Why is this an intentional decision?

Because while dress shoes (generally) would look ‘nicer’, they’re hard to walk/hike in for seven miles.

Note: i do not have room to pack a second pair of shoes.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Cold hearted

yellow hibiscus flower
A yellow hibiscus flower is the opposite of cold. This is our backyard.

Cold hearted?

If our blood temperature drops just a little, we are physically imbalanced.

And just a few degrees more and we start to shiver.

Too much for too long physically creates hypothermia.

Hypothermia can easily end a human’s life.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Annual physical 2025

doctor office
First big ‘to-do’ was the annual physical. Here. Yesterday.

i ain’t a saint.

Who is? Really, who is?

But..

i try like heck to be excellent.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Got nagging symptoms?

pharmacy product shelf
Had Influenza Type-A for 10 days. Now, another 10 days after the symptoms and fever disappeared, i’m still coughing. Lungs clear, but something ain’t right.

Lungs feel clear.

However, there’s a persistent throat clearing cough that is in it’s 10th day. And this is after 10-days of Influenza Type-A.

Physician’s Assistant said this may last weeks, possibly months.

Meanwhile, we cannot rule out this is simply a side-effect from post-nasal drip from a more than 20-year battle against pollen allergies.

Time will tell.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.