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Physical progress

Apple Watch fitness app
Walked with Chapin. He asked to join me. We didn’t start walking until 200pm. Midway we sat and talked by a lake with water fowl.
10-second video: Three days ago. i usually walk or bike here. On this day, i was driving home and pulled in to do one video to surprise the person i had just walked with at Epcot.

Motivation is like a fire.

Fires go out when the fuel is spent.

To restart the fire, you have to rebuild it and start over.

If you tend to the fire before it goes out, you never have to start over. You just have to continue to add fuel to it.

Motivation is fuel.

Motivation is a fire.

Find a million ways to stay motivated and you’ll keep your fire going.

You’re still on fire, right?

Note: Making progress in life’s other four big choices enhances my desire for increased physical resiliency.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Abe Lincoln fan

Customer service keynote speech slide

Grew up near Gettysburg, Pennsylvania.

First through fifth grade.

Lincoln Highway.

Not a history nor civil war fan. At all.

But Walt loved Abraham Lincoln.

Hall of Presidents had one audio-animatronic that was the iPhone of audio-animatronics.

And then there was Abe’s chief of staff, a church going man…

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Reason

Driving in %.

No one thinks about this uncomfortable reality.

Greet 20.

Task vs purpose.

No one thinks about this additional uncomfortable reality.

North.

As insane as it sounds, no one is thinking about this third uncomfortable reality.

The goal is simple, from Day One, top priority.

Make people happy.

Can’t be anything but 100%

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Astonishing Paradox

The sure-fire way to exceed customer expectations is to go the extra ______.

Everyone knows this.

But it’s a flawed concept. Seriously.

i did a TED Talk in Kuwait to educate the world about why it’s flawed and what to do instead.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Day 60

dark image with the word Day 60

Two months after my first day at Disney we hit Spring Break and Easter.

Everyone works 14 days straight. Don’t even think about asking for vacation.

We could set a single day attendance record in the history of the Walt Disney Company.

Even with everyone working 14 days straight, we still had open shifts.

So when i did a double shift, i’d get off at midnight, get a few hours of sleep and be driving a boat by 8am — until midnight. What’s that, like 16 continuous hours?

Arriving just before 4pm, my Jungle Cruise supervisor was on the dock to greet me at my shift’s start.

He said something that was the first, and most powerful, lesson on setting leadership expectations.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.