Someday i will

Someday i will.

We all say it.

Sometimes like a broken record.

On a recent walk a randomly shuffled Jimmy Buffett song had me leaning in on the lyrics.

Enjoy. Someday i will.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Speech practice, body

disney keynote speaker
2007, Walt Disney World at Disney’s Coronado Springs Resort Convention Center. You can see the SunTrust logo on left edge. SunTrust is now named Truist. Pictured here is me opening with my trademark “rubber band” joke.

Continuing with slides 10-18:

10. Consistency (for context, not expectation)

11. Oxygen Mask

12. Four ops priorities (alphabetical order)

13. Hunted Mansion

14. Four ops priorities (priority order)

15. 3 Blueprints (Goal in gold)

16. Custodial Host (pre-opening)

17. Custodial Host (red umbrellas)

18. WOW

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Abe Lincoln fan

Customer service keynote speech slide

Grew up near Gettysburg, Pennsylvania.

First through fifth grade.

Lincoln Highway.

Not a history nor civil war fan. At all.

But Walt loved Abraham Lincoln.

Hall of Presidents had one audio-animatronic that was the iPhone of audio-animatronics.

And then there was Abe’s chief of staff, a church going man…

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Reason

Driving in %.

No one thinks about this uncomfortable reality.

Greet 20.

Task vs purpose.

No one thinks about this additional uncomfortable reality.

North.

As insane as it sounds, no one is thinking about this third uncomfortable reality.

The goal is simple, from Day One, top priority.

Make people happy.

Can’t be anything but 100%

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Astonishing Paradox

The sure-fire way to exceed customer expectations is to go the extra ______.

Everyone knows this.

But it’s a flawed concept. Seriously.

i did a TED Talk in Kuwait to educate the world about why it’s flawed and what to do instead.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.