Astonishing Paradox

The sure-fire way to exceed customer expectations is to go the extra ______.

Everyone knows this.

But it’s a flawed concept. Seriously.

i did a TED Talk in Kuwait to educate the world about why it’s flawed and what to do instead.

•  •  •  •  •

This website is about our BODY. To read today’s post about our SPIRIT, click here.

Day 60

dark image with the word Day 60

Two months after my first day at Disney we hit Spring Break and Easter.

Everyone works 14 days straight. Don’t even think about asking for vacation.

We could set a single day attendance record in the history of the Walt Disney Company.

Even with everyone working 14 days straight, we still had open shifts.

So when i did a double shift, i’d get off at midnight, get a few hours of sleep and be driving a boat by 8am — until midnight. What’s that, like 16 continuous hours?

Arriving just before 4pm, my Jungle Cruise supervisor was on the dock to greet me at my shift’s start.

He said something that was the first, and most powerful, lesson on setting leadership expectations.

•  •  •  •  •

This website is about our BODY. To read today’s post about our SPIRIT, click here.

2024’s final week, body

blow up pool on Florida patio
Our first lap pool.

You own the last week of the year.

You own your health the last week of the year.

You own your time the last week of the year.

You own it all.

You always have.

When you worked for someone else, they easily conditioned you to think otherwise.

•  •  •  •  •

This website is about our BODY. To read today’s post about our SPIRIT, click here.

A book of jeff noel’s Disney insights?

Funny sign on a door
It’s so challenging (read nearly impossible) to get back to the date of a photo used in the mobile WordPress admin blogging function. This photo is an insight, but not a jeff noel Disney insight. 😳🥳

What about a book of jeff noel’s Disney insights?

dad

•  •  •  •  •

This website is about our BODY. To read today’s post about our SPIRIT, click here.

Disney Fantasy day 8, body

Honor the temple housing everything keeping you alive.

dad

•  •  •  •  •

This website is about our BODY. To read today’s post about our SPIRIT, click here.