Tag: Disney

Disney Employee Engagement summary

Disney Employee Engagement summary:

 

Employee Engagement:

 

Customers may not comprehend the quality of your product, but they have no problem deciding if you love them or not. But how do you get your front-line employees to love your customers in remarkable ways?

Program Overview:

Hire | Train | Inspire | Value

Who does your hiring? Are are they choosing the right people for your culture? And are applicants immersed in your culture from the moment they fill out the application? Is that culture carried into training?

Your culture, much like your vision statement, informs and inspires your employees, and it begins the moment a potential team member sees your job posting. It’s then carried through to a promise and a value – a promise to the employee that your products can be trusted and are of value, and that the employee can trust the company and that their contributions to your company, as well as their personal selves, are of value. An inspired, valued, respected, and trusted employee will move mountains for you.

 

__________

 

This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Vision, Disney-style

Disney Customer Service Expert
Yesterday from LinkedIn. Vision is as simple as having a picture in your mind for how you plan, and why you want to plan, to be a lifetime learner. PS. Can’t imagine Socrates saying “study people”.

 

Vision, Disney-style…

A clear, concise, and compelling vision of the future. A future that is better than now, much better.

Unlike a vision statement which is a collection of words, your vision is in your head, hard to articulate because it’s so incredible, you may not be able to explain it the same way twice, it’s lofty, maybe even impossible.

 

__________

 

This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Walt Disney World Performance Excellence 1994

Began writing the first Disney book yesterday, 100 days behind schedule. It’s not the Magic that makes it work, it’s the work that makes it Magic…

Wait, there’s more …scroll a little farther…

 

• • • • •

 

Walt Disney World Performance Excellence 1994

From a 1995 Orlando Sentinel Disney article.

The goal of the program – or process, as Disney managers prefer to call it – is to improve the company’s service, to go beyond what visitors expect.

It would do so by setting higher standards for employees and making them more accountable. But the program also includes such changes as allowing every employee to make on-the-spot decisions about how to appease an unhappy customer instead of having to consult a manager.

”What we’re trying to do, broadly, is celebrate all of those aspects of our culture and training that lead us to excel,” said Judson Green, president of Walt Disney Attractions. ”At the same time, we want to reinfuse some new thinking, new behavior and new values that we thought would be particularly important as we look out over the next 10 years.”

He set the process in motion a couple of years ago, calling it ”performance excellence.” The approach grew out of the tough times Disney World experienced in the early part of the decade.

Business was declining, in part because of economic slowdowns in the United States and abroad, and later because of some high-profile crimes in Florida. But Disney also faced increased competition from other destinations and from the cruise industry.

 

__________

 

This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

3 Employee Engagement questions

3 Employee Engagement questions:

  1. Do i hire for attitude over appitude?
  2. Am i intentional about hiring, training, inspiration, and support?
  3. Do we promote 80% of our leaders from within?

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.

Disney’s success is self-evident and irrefutable

Former Disney Institute Keynote Speaker
Few companies have the public’s trust like Disney.

 

 

You’re going to hire a leadership keynote speaker and you’re entertaining the idea of hiring someone from Disney.

Seems like a no-brainer. Disney. World-class reputation. Leadership drives it all.

Disney is number five on the 2016 Fortune list of most admired companies in the world.

Disney’s success is self-evident and irrefutable.

Right?

So first, if further explanation is necessary…

Disney’s success comes from over-focusing on the same things others under-focus on or ignore.

Need more?

Imagine the expertise from 30 years on the inside, working with everyone from the Chief of Staff to the Cleaning Staff.

The experience from speaking to over one-million people globally for 15 years at Disney Institute.

The depth and breadth from working with 2,000 organizations, in all industry sectors, also while at Disney institute.

What value is it to hire the highest rated, most requested speaker at Disney Institute (from 1999-2014)?

Imagine being able to hear a two-time Walt Disney Lifetime Achievement Award recipient speak simply and profoundly about how Disney architects it’s most important asset, the Disney Company culture.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.