Disney Employee Engagement Speaker
Five daily blogs about life's 5 big choices on five different sites.
Keynote Speaker logo decision time.
Second choice.
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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Appetite for better.
This is something i have learned to harness and thrive on from a lifetime at Disney.
The drive to be the best in the world.
The life of learning to live with never being satisfied, because you’re always wondering, “What if we tried this?”
It’s commercially evident watching the 2016 Rio Olympics which began three days ago.
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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Disney Employee Engagement summary:
Employee Engagement:
Customers may not comprehend the quality of your product, but they have no problem deciding if you love them or not. But how do you get your front-line employees to love your customers in remarkable ways?
Program Overview:
Hire | Train | Inspire | Value
Who does your hiring? Are are they choosing the right people for your culture? And are applicants immersed in your culture from the moment they fill out the application? Is that culture carried into training?
Your culture, much like your vision statement, informs and inspires your employees, and it begins the moment a potential team member sees your job posting. It’s then carried through to a promise and a value – a promise to the employee that your products can be trusted and are of value, and that the employee can trust the company and that their contributions to your company, as well as their personal selves, are of value. An inspired, valued, respected, and trusted employee will move mountains for you.
__________
This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Vision, Disney-style…
A clear, concise, and compelling vision of the future. A future that is better than now, much better.
Unlike a vision statement which is a collection of words, your vision is in your head, hard to articulate because it’s so incredible, you may not be able to explain it the same way twice, it’s lofty, maybe even impossible.
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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Began writing the first Disney book yesterday, 100 days behind schedule. It’s not the Magic that makes it work, it’s the work that makes it Magic…
Wait, there’s more …scroll a little farther…
• • • • •
From a 1995 Orlando Sentinel Disney article.
The goal of the program – or process, as Disney managers prefer to call it – is to improve the company’s service, to go beyond what visitors expect.
It would do so by setting higher standards for employees and making them more accountable. But the program also includes such changes as allowing every employee to make on-the-spot decisions about how to appease an unhappy customer instead of having to consult a manager.
”What we’re trying to do, broadly, is celebrate all of those aspects of our culture and training that lead us to excel,” said Judson Green, president of Walt Disney Attractions. ”At the same time, we want to reinfuse some new thinking, new behavior and new values that we thought would be particularly important as we look out over the next 10 years.”
He set the process in motion a couple of years ago, calling it ”performance excellence.” The approach grew out of the tough times Disney World experienced in the early part of the decade.
Business was declining, in part because of economic slowdowns in the United States and abroad, and later because of some high-profile crimes in Florida. But Disney also faced increased competition from other destinations and from the cruise industry.
__________
This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.