Disney Employee Engagement Speaker
Five daily blogs about life's 5 big choices on five different sites.
Goal.
What’s the supreme goal of every customer service interaction?
Pair, then share.
Show you vs tell you.
Cup of ice.
Three dinners – satisfaction is dangerous.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
What drives this? The opportunity to pair a visionary leader with the world’s best Customer Service architecture (and most engaging teacher).
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
*Care – for your physical wellbeing – like Michelangelo painted.
January 25, 1982…the 3-day Disney Traditions class at Disney University.
About 70 days later, all hands on deck for the two-week Easter (April 11th that year) peak-attendance season.
It was 14 days straight and sometimes double shifts.
What the front-line Jungle Cruise leader told me was my first big leadership lesson at Walt Disney World.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Over-focus on the same things you used to under-focus on or ignore.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Over-focus on things others under-focus on or ignore. Yesterday’s “travel-logistics” walk through provided the reassurance necessary to relax. The arrival game-plan had zero glitches.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.