Disney Employee Engagement Speaker
Five daily blogs about life's 5 big choices on five different sites.
Driving in %.
No one thinks about this uncomfortable reality.
Greet 20.
Task vs purpose.
No one thinks about this additional uncomfortable reality.
North.
As insane as it sounds, no one is thinking about this third uncomfortable reality.
The goal is simple, from Day One, top priority.
Make people happy.
Can’t be anything but 100%
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
The sure-fire way to exceed customer expectations is to go the extra ______.
Everyone knows this.
But it’s a flawed concept. Seriously.
i did a TED Talk in Kuwait to educate the world about why it’s flawed and what to do instead.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Two months after my first day at Disney we hit Spring Break and Easter.
Everyone works 14 days straight. Don’t even think about asking for vacation.
We could set a single day attendance record in the history of the Walt Disney Company.
Even with everyone working 14 days straight, we still had open shifts.
So when i did a double shift, i’d get off at midnight, get a few hours of sleep and be driving a boat by 8am — until midnight. What’s that, like 16 continuous hours?
Arriving just before 4pm, my Jungle Cruise supervisor was on the dock to greet me at my shift’s start.
He said something that was the first, and most powerful, lesson on setting leadership expectations.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Goal.
What’s the supreme goal of every customer service interaction?
Pair, then share.
Show you vs tell you.
Cup of ice.
Three dinners – satisfaction is dangerous.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
Disney Employee Keynote 60 minutes vs 90 minutes.
Same content for either length…
History • Customs • Icons • Values
Same high-energy, serious-focus, fun, interactive delivery.
What’s different then?
The extra 30 minutes adds even more interactive, engaging, thought-provoking activity, roughly seven additional minutes of experiential learning for each of the four world-class employee engagement basics.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.