Month: May 2017

The 19 cultural blueprints for corporate architecture for business excellence

Disney keynote speaker
Disney’s success all started from a little Mouse.

The 19 cultural blueprints for corporate architecture for business excellence.

LEADERS (blueprints, site prep, foundation)
1. (Vision) a clear, concise, compelling vision
2. (Involvement) Create your tool box with at least 100 easy to implement developmental ideas
3. (Accountability) Develop your tool kit with your top three priorities for each: Employees, Customers, Business PLUS: Technical, Managerial, Behavioral.
4. (Commitment) Short list (7 or less) of internal leadership (and employee) values, with concise definition and sample behaviors.

EMPLOYEES (shell, walls, roof)
5. (History) Full-blown founder’s story capturing the organizational DNA (and an historian identified)
6. (Customs) Long list of company heritage as well as traditions (ongoing historical management)
7. (Icons) Comprehensive guide to corporate language, symbols, phrases, tag lines, etc (ongoing historical mgmt)
8. (Values) Categorize unique traits & behaviors your culture is famous for.
EMPLOYEES: Deep and broad integration with your 4 HR practices: Hire, Train, Inspire, Value.

CUSTOMERS (floor plans, doors, windows, walls, stairs, closets, etc)
9. (The Buyllseye) Identify and define your quintessential service goal. Then embed it in your organization’s DNA
10. (360 Analysis) Exhaustive lists of Needs, Wants, Stereotypes (+-), Emotions (+-); this will fuel scalable ways to hit your bullseye all day, every day.
11. (Unifying goal) redress your vision statement in a pair of overalls and march it to the front line. This is your battle-cry, the reason you exist. This one blueprint is the most important tool for harvesting your work force’s discretionary effort.
12. (Decision Tree) Create your prioritized corporate decision making matrix based on your non-negotiable, famous for, and business need.

REPUTATION (Exterior style & landscaping)
13. (Your promise) This one’s easy, it’s your unifying goal.
14. (Delivering your promise) process map every customer (and employee) touch point and create exhaustive lists for delivering your quintessential service goal at every touchpoint, all day, every day.
15. (Connecting Emotionally) Create organizationally unique employee framework (your Company’s Customer Service blueprints) to allow for initial and ongoing training and development.

IMPROVE (functionality – plumbing, electric, hvac, lighting, etc)
16. (Generate Ideas) Build your corporate box and think inside it.
17. (Select ideas) Use process mapping, 360 analysis, financials, surveys, etc
18. (Implement ideas) Develop a corporate framework for Continuous improvement (CIP); a literal six sigma for dummies.
19. (Leader’s Role) Create environment where great ideas have no choice but to flourish. Everyone is creative, your ideas are separate from your identity, “yes, and”.

 

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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

Karma has no preference, you get to decide though

Disney Dream Castle art on wall
Disney Dream Castle art on midship staircase wall.

 

What you eat, how much sleep you get each night, how much exercise you get – these are things you need to control.

And when life feels like it’s out of control, it’s because you haven’t planned for the unexpected events that will come when you least expect them. It may also mean your motivation to be well isn’t strong enough to resist taking the easier, inactive path.

PS. It’s important to remember that amazingly positive things will also happen when you least expect them. The key, however, is to be able to weather the sudden, and sometimes prolonged, storms.

 

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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

You can’t write your way out of a wet paper bag

Disney Management consultant
New posters up on November 27, 2016 (two days ago).

 

You can’t write your way out of a wet paper bag.

Yeah, there was a time when my record for writing a blog post was two consecutive days.

When this goes live on May 29, 2017, i will have written for 2,950 consecutive days.

Kinda makes the two consecutive days record look like a grain of sand.

What’s your record for the number of consecutive years you’ve been intentionally and actively exercising, eating well, and resting well?

 

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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

Each day Disney’s goal is the same

Disney wellness speaker
Each day Disney’s goal is the same. Disney wants the entire 40+ square mile property to be spotless.

 

If we thought like Disney – daily world-class excellence – what would change in our daily health habits?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

 

Disney taught me to live intentionally

Disney University Speakers
i’m a regular at Disney University.

 

Biking near Magic Kingdom
Had the normal 3-hr workout before heading to Chicago.

 

i’m intentional about discovering opportunities to benchmark other Disney Keynote Speakers.

Also intentional about scheduling flights that facilitate the ability to exercise normally before heading out of town.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.