The Art of Disney Employee Engagement: World-class strategies and tactics learned from 30-years at Disney
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This website is about our BODY. To read today’s post on my SPIRIT website, click here.
The Art of Disney Employee Engagement
Category: Disney Employee Culture book
Disney Employee Engagement summary
Disney Employee Engagement summary:
Employee Engagement:
Customers may not comprehend the quality of your product, but they have no problem deciding if you love them or not. But how do you get your front-line employees to love your customers in remarkable ways, all day, every day?
Program Overview:
Hire | Train | Inspire | Value
The Disney Culture, and maintaining it, is my number one priority. – Michael Eisner, 1984
Who does your hiring? Are are they choosing the right people for your culture? And are applicants immersed in your culture from the moment they start the application process? Is culture carried into training?
Your culture, much like your vision statement, informs and inspires your employees, and it begins the moment a potential team member sees your job posting. It’s then carried through to a promise and a value – a promise to the employee that your products can be trusted and are of value, and that the employee can trust your company and that their contributions to your company, as well as their personal selves, are of value. An inspired, valued, respected, and trusted employee will move mountains for you.
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Take a deep breath and think about this for a second… Can you really work any harder?
What if there was something different and better you could do – in addition to maintaining your current maximum hard-work level?
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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Disney Employee Engagement summary
Disney Employee Engagement summary:
Employee Engagement:
Customers may not comprehend the quality of your product, but they have no problem deciding if you love them or not. But how do you get your front-line employees to love your customers in remarkable ways?
Program Overview:
Hire | Train | Inspire | Value
Who does your hiring? Are are they choosing the right people for your culture? And are applicants immersed in your culture from the moment they fill out the application? Is that culture carried into training?
Your culture, much like your vision statement, informs and inspires your employees, and it begins the moment a potential team member sees your job posting. It’s then carried through to a promise and a value – a promise to the employee that your products can be trusted and are of value, and that the employee can trust the company and that their contributions to your company, as well as their personal selves, are of value. An inspired, valued, respected, and trusted employee will move mountains for you.
__________
This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
Vision, Disney-style
Vision, Disney-style…
A clear, concise, and compelling vision of the future. A future that is better than now, much better.
Unlike a vision statement which is a collection of words, your vision is in your head, hard to articulate because it’s so incredible, you may not be able to explain it the same way twice, it’s lofty, maybe even impossible.
__________
This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
1, 1, 4, 72
This morning’s Leadership Keynote speech is a 50-minute executive overview featuring:
- 1 harsh reality
- 1 astonishing paradox
- 4 world-class leadership basics
- 72-hour challenge
1, 1, 4, 72
Imagine if you had someone on the inside – for a lifetime – and they were able to deconstruct Disney’s success secrets in a clear, concise and compelling summary, would you want access?
The harsh reality is no one builds a reputation on what they’re gonna do.
The astonishing paradox is we know the basics of a balanced approach to employee engagement, customer satisfaction, and business operational excellence.
But we forget.
Four world-class leadership basics: Vision, Involvement, Accountability, Commitment.
A clear, concise, and compelling vision.
Involving employees by moving from compliance through training, to commitment through development.
Accountability that has clarity and agreement.
Commitment means thriving in a culture that is never satisfied.
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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.