Tag: Culture

Shell, walls, roof

Mickey Mouse head made from onions on flat grill
Art is doing what the others in your space do, but doing it in new, remarkable ways. We’ve been dining at Epcot’s Japan Pavilion for 40 years. This, in 2023, is the first time we’ve seen any chef do this.

Different is better than better.

dad

Employees:

  1. Employee Day One Orientation audit: Walk me through new hire application and acceptance, participate in Day One class, walk me through OJT process.
  2. Audit Day-One facilitator selection, training, and their improvement feedback processes.
  3. Recognition audit. Meet with who’s in charge (accountable).

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Physically out of office alert

Santa character on a house deck
What do Santa’s out-of-office alerts look like and sound like. Remember, people will try to reach you via email, phone calls and texts.

Disney’s secret to exceeding expectations is to pay attention to every detail. Details others under-focus on or ignore.

dad

Physically out of office alert…

Let’s start (again) with the end in mind.

What is the best way to exceed customer expectations with your various (email, phone, text) out-of-office alerts?

Use the 360-Analysis to think about what YOU need from someone’s out-of-office alert.

Use the 360-Analysis to think about what you want (in a perfect world) from someone’s out-of-office alert.

Use the 360-Analysis to think about general stereotypes (positive and negative) you have from someone’s out-of-office alert.

Use the 360-Analysis to think about the general, and typical, emotional responses (good and bad) you have from someone’s out-of-office alert.

Let’s end (again) with the accountability question…

Show me your out-of-office alerts and i’ll give you a Disney Service Consultant grade for your products (efforts).

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Quote this Culture

Disney Institute lobby
The red carpet. The red flowers. Two monitors continuously playing a Disney Institute case study. By design.

You either have a culture by design or a culture by default.

dad

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

A slow process?

disney vacation club ad
Sage advice. Stay Goofy.

A slow process?

Yes.

Culture change is a painfully slow process.

You know this.

So zip it on expecting fast.

Here’s a leadership prescription for you:

Culture change (Organizational Vibrancy) is a slow process, and quitting never speeds it up.

dad

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Cultural wellbeing

disney traditions workbook
First day. Every employee (Cast Member) starts here. No exceptions. Non-negotiable.

How’s your cultural wellness?

Cultural strength?

Cultural endurance?

Cultural rest?

Cultural nutrition?

Cultural flexibility?

Cultural core?

Cultural motivation?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.