Tag: employee

Disney Employee Engagement summary

Disney Employee Engagement summary:

 

Employee Engagement:

 

Customers may not comprehend the quality of your product, but they have no problem deciding if you love them or not. But how do you get your front-line employees to love your customers in remarkable ways?

Program Overview:

Hire | Train | Inspire | Value

Who does your hiring? Are are they choosing the right people for your culture? And are applicants immersed in your culture from the moment they fill out the application? Is that culture carried into training?

Your culture, much like your vision statement, informs and inspires your employees, and it begins the moment a potential team member sees your job posting. It’s then carried through to a promise and a value – a promise to the employee that your products can be trusted and are of value, and that the employee can trust the company and that their contributions to your company, as well as their personal selves, are of value. An inspired, valued, respected, and trusted employee will move mountains for you.

 

__________

 

This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

3 Employee Engagement questions

3 Employee Engagement questions:

  1. Do i hire for attitude over appitude?
  2. Am i intentional about hiring, training, inspiration, and support?
  3. Do we promote 80% of our leaders from within?

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.

The power of a clear, concise, and compelling vision

Disney Customer Service Conference Speakers
University of Iowa Healthcare Customer Service session. My colleague (on stage) and i team taught roughly 40 four-hour sessions over the course of four years.

 

The power of a clear, concise, and compelling vision eludes most because we default to avoiding simple ideas.

We believe simple can’t work because if it did, everyone would be doing it.

Right?

The simple difference between a vision statement and a vision makes all the difference.

In your next big meeting ask one simple question and listen carefully for the response,  “What is our vision statement?”

(Crickets)

What should happen instantaneously is a simultaneous reciting of a clear, concise, and compelling statement that rolls off the tongues of everyone in the room, even the newest person.

PS. Disney’s vibrant employee culture is a direct result of great leadership.

And any department, office, division, or team that is struggling at Disney (or any company) is struggling because of the absence of great leadership.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.

 

Disney creativity in action

Quote on big goals
In the line waiting for the Willis Tower elevator. The author’s name cut off as a snapped the photo.

 

The thought of not running this week is feeling pretty scary.

If we were in Orlando, i could cycle, but arriving in Allentown yesterday, not only will i not be running but i will not be cycling either.

Disney creativity in action: Just take a week off. Rational: it’s been years since i took a break. A break will be healthy.

Will i be taking a break from blogging or will i find a creative way to blog and simultaneously write Disney books?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.

 

If Disney ran your physical wellbeing

Cinderella Castle mural
When the glass slipper fit, her step-sisters were green with envy and red with rage. Cinderella Castle wall mural.

 

If Disney ran your physical wellbeing, we’d ask four simple questions:

  1. What are the four must-haves for every customer-facing employee?
  2. Can every leader describe the difference between training versus development?
  3. Does every leader know, and epitomize, the real work of leadership?
  4. If, for one year, you couldn’t replace any employees who left, what would you do differently?

There are many more questions but these are the baseline starting points.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.