Disney’s secret to exceeding expectations is to pay attention to every detail. Details others under-focus on or ignore.
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Physically out of office alert…
Let’s start (again) with the end in mind.
What is the best way to exceed customer expectations with your various (email, phone, text) out-of-office alerts?
Use the 360-Analysis to think about what YOU need from someone’s out-of-office alert.
Use the 360-Analysis to think about what you want (in a perfect world) from someone’s out-of-office alert.
Use the 360-Analysis to think about general stereotypes (positive and negative) you have from someone’s out-of-office alert.
Use the 360-Analysis to think about the general, and typical, emotional responses (good and bad) you have from someone’s out-of-office alert.
Let’s end (again) with the accountability question…
Show me your out-of-office alerts and i’ll give you a Disney Service Consultant grade for your products (efforts).
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