Tag: employee

No time to answer the phone, but

Cast Member with a dozen mylar Mickey Mouse balloons
It’s chaos 24 hours a day, seven days a week. What’s Magic is outsiders believe that’s a false statement.

When it’s all you know, and all 1,400 Cast Members (including 100 leaders) have the same understanding of and commitment to the Disney Mission, you adapt and thrive in spite of the relentless pressure to be excellent with every breath you take.

So when the phone rang, i didn’t have time to answer it, and all the back office phones are internal numbers, so i knew it was a Cast Member.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Mental, visionary detour

Goofy having fun in public
Why does Goofy engage with someone halfway across a massive Hotel lobby?

What if we detoured in our journey to understand, and practice, the world-class, key drivers required to become and stay a remarkably successful business enterprise?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Magic has two ingredients

quitting quote
Failing to begin. Failing to finish. These are the signature sins.

It comes down to being focused and disciplined.

  1. Focused on the basics.
  2. Disciplined to never take your focus off the basics.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.