Category: Disney Employee Culture book

Closer you get the better it looks

Lake McDonald Lodge chess set
Over-focused on so many levels. For starters, who carries Disney toys to a National Park Lodge? Who spots a chess board and thinks to themselves, “Hmmmm….”?

Consider the effort, though. Every Attraction is unique, and each one comes with a different set of issues, opportunities, and strengths.

Closer inspection then will yield you a quick, and much deeper, appreciation.

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What’s scarier than dying?

Disney Speaker Jeff Noel in mountains
Hiking alone. Should be fearful. Perhaps overconfident. Be fearful of being overconfident, right?

What’s the top human fear?

The only thing scarier than dying is public speaking.

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No time to answer the phone, but

Cast Member with a dozen mylar Mickey Mouse balloons
It’s chaos 24 hours a day, seven days a week. What’s Magic is outsiders believe that’s a false statement.

When it’s all you know, and all 1,400 Cast Members (including 100 leaders) have the same understanding of and commitment to the Disney Mission, you adapt and thrive in spite of the relentless pressure to be excellent with every breath you take.

So when the phone rang, i didn’t have time to answer it, and all the back office phones are internal numbers, so i knew it was a Cast Member.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.