Tag: Quote

Different is better than better.

dad

Employees:

1. Employee Day One Orientation audit: Walk me through new hire application and acceptance, participate in Day One class, walk me through OJT process.
2. Audit Day-One facilitator selection, training, and their improvement feedback processes.
3. Recognition audit. Meet with who’s in charge (accountable).

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Disney’s secret to exceeding expectations is to pay attention to every detail. Details others under-focus on or ignore.

dad

Physically out of office alert…

Let’s start (again) with the end in mind.

What is the best way to exceed customer expectations with your various (email, phone, text) out-of-office alerts?

Use the 360-Analysis to think about what YOU need from someone’s out-of-office alert.

Use the 360-Analysis to think about what you want (in a perfect world) from someone’s out-of-office alert.

Use the 360-Analysis to think about general stereotypes (positive and negative) you have from someone’s out-of-office alert.

Use the 360-Analysis to think about the general, and typical, emotional responses (good and bad) you have from someone’s out-of-office alert.

Let’s end (again) with the accountability question…

Show me your out-of-office alerts and i’ll give you a Disney Service Consultant grade for your products (efforts).

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This website is about our BODY. To read today’s post about our SPIRIT, click here.