So tempting to lay it all out. You know, to share the frustrations.
How about a compromise?
Ok.
Cheryl went one time to purchase Massage Envy gift cards as a Christmas gift for me. Massage Envy (illegally, without any consent) enrolled her in a monthly automatic payment plan. Every month, ME charged her $60, or one ME credit. They did this without her permission. Each credit is worth 60 minutes.
Cheryl never had a massage. She simply made a gift card purchase.
She never returned.
Ever.
She had two years worth of credits before i caught it.
Why it took so long is a tale for another time.
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